Refund policy

We hope that you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. 

Online Returns 
Please inform us within 48 hours of delivery that you wish to return an item. They must then be returned within 14 days

To start a return, contact us at shop@webbstreet.co.uk. 

Once received back we will refund in full less any delivery charges (unless the goods are faulty or incorrect) within 5 working days. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any issues must be reported within 7 days of delivery. Please email shop@webbstreet.co.uk  with your order number, along with clear photos of the packaging and the items received. Claims made after this timeframe may not be eligible for resolution. Please be aware that we may not be able to offer a refund or replacement without appropriate photographic evidence.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

For hygiene reasons, earrings can only be returned if faulty.  Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.